The option you choose to build and manage your reward experience - Karta managed (Karta Co-Branded Email) or self managed (Generate Activation Links).

Karta will create and manage your campaign with a co-branded communications. Your recipients will receive one link per claim/Gift Card ordered.

Karta will generate your activation links for you to download them in a CSV. These links can either be anonymous or targeted to specific recipients. You will receive one link per claim/Gift Card ordered. Clicking on the link will claim the card and should only be done by the recipient.

A type of ‘Generate Activation Links’ campaign where you know who you recipients are. Using this option will generate a downloadable CSV file containing the activation links for each of these people. Delivery of the links is handled by the company requesting the links.

A type of 'Generate Activation Links' campaign where you do not know who your recipients are. Using this option will generate a downloadable CSV file containing anonymous activation links but no personal information. When a recipient claims one of these Gift Cards they’ll need to enter their details into our claim flow process before being able to activate. Delivery of the links is handled by the company requesting the links.

The period the recipient has to claim their Gift Card. As a standard this is set as 30 days. If the recipient does not claim their Gift Card within the activation period, they will no longer be able to claim the Gift Card.

When you first sign up to Karta Rewards your account goes in to a ‘Pending’ status whilst the K-Team review your account. A commercial agreement must be in place for Karta to approve your account.

All campaigns must be prepaid by depositing funds to Karta. Once received, Karta will update your balance so you can execute your campaign.

You can top up your balance via bank transfer or credit card. Please contact rewards@karta.com.au with your campaign order and payment preference, and we will provide an invoice with payment options. You can also preload your account with a set amount to cover multiple future campaigns, to do so please contact rewards@karta.com.au to arrange an invoice. We are working on integrating these payment methods into the portal.

Currently we can accept bank transfer or credit card payments. Please note that paying by credit card will incur an additional credit card fee. We are working on integrating these payment methods into the portal.

Fees are calculated based on the commercial agreement which must be in place for you to execute campaigns.

Currently each business is limited to 1 account. We are working on an upgrade to allow multiple accounts per business.

Yes, you will need to create an account and have a commercial agreement signed to be able to complete an order.

There is no cost to create an account.

Click on ‘Forgot Your Password’ on the Karta Rewards login page. If you have a registered email address, we will send a code to your email for you to reset your password.

Yes, once logged in you can change your password in the ‘Accounts’ section. Enter your email address and a code will be sent to your email address. Follow the instructions after that to change your password.

No, your account is unique to yourself. Please contact rewards@karta.com.au should you need to make changes.

Invoices are not currently stored in the Karta Rewards Portal. All invoices will be sent via email to the email address registered to your account.

Once logged in to Karta Rewards, follow the below steps:

• Select the card style you wish to send
• Select the type of campaign you wish to use
• Complete each of the campaign steps
• Pay for your campaign (providing you have a balance to do so, otherwise request an invoice to top up your balance and come back to this step later once the funds are available)

Depending on the campaign option and type selected Gift Cards are delivered in one of two ways, either by Karta when using the ‘Karta Co-Branded Email’ option or by your own method when using the ‘Generate Activation Links’ option.

Once a recipient has received their claim link, the user clicks on the link which opens the Karta Gift Card claim flow. If the user is anonymous, they will need to enter their details before proceeding, or if known the system will verify the known details. In both circumstances the user will then get confirmation of a successful claim and be sent an SMS with an activation link in it.

Upon clicking the link, one of two things will happen - if the user has the Karta mobile app installed, they’ll be prompted to login to see their card, if the user doesn’t have the Karta mobile app, they’ll be asked to install it first, create an account and then login to see their card. Recipients only need to download the Karta App once. On receipt of any subsequent Gift Cards, the SMS will take them directly to the App.

The period the recipient has to claim their Gift Card.  If the recipient does not claim their Gift Card within the activation period, they will no longer be able to claim the Gift Card. All campaigns have a 30 day claim period by default in which recipients can claim their Gift Card. If you require a custom length, please contact the K-Team via email rewards@karta.com.au

Karta Gift Cards have a maximum load value of $1,000.

Each campaign can send out a single denomination at a time.  In the meantime, reach out to the K-Team at rewards@karta.com.au to support this type of campaign.

You can send as little as 1 card and as many as 1000 cards.

If you are sending a Karta Co-Branded Email or a Targeted Generate Activation Links campaign, we require the email address. If you are sending anonymous links, no contacts details are required. During the claim process, your recipient will be prompted to enter any missing details to claim their Gift Card.

You can either manually enter recipient details one at a time, or you can upload your recipient details with a CSV file via the Import Contacts functionality.

Yes, you can preview your email during the campaign draft creation.

Any processed/claimed Karta Gift Cards are non refundable.

Yes, all 'Karta Cards' styles have a 36 month expiry as standard. Expiry for Custom or Cobranded Gift Card styles will be determined in your commercial contract based on your campaign needs.

Each campaign will incur Service Fees that are associated to your commercial agreement. To discuss these fees, please reach out to your Karta commercial manager or contact the K-Team at rewards@karta.com.au

Yes, you can choose to create a campaign ahead of schedule and leave it in a ‘Draft’ status. Alternatively, you can schedule a campaign to be sent at a date and time in the future. Please ensure you have enough balance to cover this campaign at the time you schedule your campaign to be sent.

All ‘Generate Activation Links’ campaigns, whether ‘Targeted’ or ‘Anonymous’ are created in a CSV file that can be downloaded from the Karta Rewards Portal. After this it’s up to you to decide how you will send the links to you recipients - examples might be via Email or SMS using a mail merge or included in a link for competition winners.

No. All Karta Gift Cards are only accepted in Australia, anywhere that Mastercard Prepaid is accepted.

Yes, our team can create either a co-branded or custom artwork for a fee. Please reach out to the K-Team at rewards@karta.com.au to discuss your design requirements.

Karta has provided a range of designs to suit a different occasions, and help recognise and incentivise your recipients. From time to time we may add or remove card styles at our discretion.

Yes, you can cancel a campaign by navigating to the ‘Campaigns' screen, clicking the 3 dots at the end of the line and selecting ‘Cancel Campaign’. Please note, once a campaign has been cancelled, it cannot be un-cancelled.

Each campaign has a unique campaign ID. The campaign ID can be found at the bottom of the campaign creation screens or on the ‘Campaigns’ screen. Alternatively, we’ll include your Campaign ID on your invoices and email confirmations.

You can choose to let Karta manage your campaign by using the ‘Karta Co-Branded Email’ option or take control yourself by using the ‘Generate Activation Links’ option. When generating links, these can either be made anonymous or targeted for specific recipients.

Your last ‘Draft’ or ‘Awaiting Payment’ campaign shows on the home screen. Alternatively, you can see the status on the ‘Campaigns’ screen.

Yes, you can duplicate a campaign that is in a ‘Draft’, ‘Awaiting Payment’, ‘Scheduled’, ‘Active’ or ‘Completed’ campaign state. To duplicate a campaign navigate to ‘Campaigns', click on the 3 vertical dots at the end of the line and select ‘Duplicate’. Please note that you cannot duplicate a cancelled campaign.

Please contact the K-Team at rewards@karta.com.au for assistance. We are working to add functionality to Karta Rewards for users to do this themselves.

No, once you have executed your campaign, the activation period cannot be extended.

You can tailor your email message and add a unique logo when drafting your campaign. If you would like a new card artwork created, please contact your Karta Commercial Manager or reach out to the K-Team at rewards@karta.com.au. Please note that new card artworks can take up to 10 days to be made available due to the design and approval process, and incur an additional fee.

Yes, campaigns can be saved in a ‘Draft’ state, so that you can come back to edit or send these at a later date.

No, we do not currently support this. However, you are able to duplicate a previous campaign, please see the above ‘Can I duplicate a campaign?’ FAQ.

Yes, you can schedule a campaign for anytime in the future. You will be notified that your campaign is ‘Scheduled’ and when the campaign is ‘Active’ (executed) via email.

The campaign progress is a linear bar that shows you a percentage value for how many Gift Cards have been claimed and activated. Additionally, hovering over the bar with your mouse will show a popup which gives you more details about the number of Gift Cards claimed and the value claimed.

This shows how long your recipients have left to claim their Gift Cards before the activation period expires. This value will start counting down from the day the campaign is executed until it hits zero.

The Karta Digital Gift Card can be spent anywhere Mastercard Prepaid is accepted in-store, online, or over the phone.

Check that your account is not in a ‘Pending’ status and you have enough balance to cover both the card value and fees of your campaign.

Customers can reach out to the K-Team at support@karta.com.au

Your account may be in an ‘Pending’ status. Please contact your Karta Commercial Manager or email the K-Team at rewards@karta.com.au

Please contact the K-Team at rewards@karta.com.au for assistance. We are working to add this functionality to Karta Rewards for users to do this themselves.

Please contact the K-Team at rewards@karta.com.au for assistance. We are working to add functionality to Karta Rewards for users to do this themselves.

Please contact the K-Team at rewards@karta.com.au for assistance. We are working to add this functionality to Karta Rewards for users to do this themselves.